AOT Pushes Forward with Hat Yai Airport Improvements, Focusing on Passenger Touch Points
Airports of Thailand is upgrading Hat Yai Airport to enhance passenger experience, with renovations showcasing the region's diverse Thai, Chinese, and Muslim cultures set to complete by September 2025.
Airports of Thailand (AOT) is advancing improvements to Hat Yai Airport to elevate service quality, convenience, and safety while supporting future passenger growth. The project aims to create a travel experience that reflects the area's distinct identity and warmth from the moment passengers arrive.
The improvements include renovations to the departure hall on the second floor, restrooms within the passenger terminal, and lounge areas, incorporating architecture and building systems that showcase the cultural diversity of Hat Yai residents—Thai, Chinese, and Muslim cultures. Artistic patterns and design elements will tell the story of a city that values both diversity and harmonious coexistence, maintaining modern aesthetics while improving passenger experience. This phase is scheduled for completion by September 2027.
Meanwhile, AOT is preparing a multipurpose building to accommodate Hajj pilgrims and their families. The design emphasizes a serene, simple, and open atmosphere to serve as a comfortable waiting area, reducing crowding and providing passengers peace of mind throughout their travel preparation. Improvements include air conditioning systems, renovated bathrooms and prayer rooms, additional ramps for accessibility, and enhanced building systems. This phase is expected to be completed by March 2027.
Regarding baggage security standards, AOT has implemented check-in counter and baggage conveyor belt system upgrades, including an In-Line Baggage Screening system with X-ray machines and automated baggage inspection to improve efficiency and provide passenger confidence in safety standards. This is scheduled for completion by December 2027.
AOT is also prioritizing airport access improvements by upgrading entrance and exit roads and security gates. The entrance traffic lanes will be expanded to three lanes, with six additional security checkpoints—four for vehicles and two for motorcycles—along with expanded vehicle queue areas. This will streamline airport access, with completion expected by August 2028.
AOT remains committed to continually developing the airport responsibly, transforming it from merely a travel destination into a welcoming space that reflects the city's character and warmth, leaving a positive impression from the first step and enriching every passenger's travel experience.